FAQs

What kind of wax do you use?
Are your fragrances phthalate-free?
Yes, we source premium Aroma/essential oils that are phthalate-free and cruelty-free.

How long do your candles burn?
Burn time can vary depending on the size of the candle. However, our soy candles generally offer a longer burn time compared to traditional paraffin wax candles.

Do your candles contain lead?
No, we never use lead in our wicks or any other part of our candles.

What type of wicks do you use?
We use lead-free cotton wicks for optimal burning performance.

Ordering & Shipping:

How long does it take to process an order?
We strive to process and ship orders within 1-2 business days of receiving them.

What shipping methods do you offer?
Currently, we offer expedited shipping through trusted carriers across India. You'll receive a confirmation email with tracking details once your order ships!

Do you offer free shipping?
Yes, we offer free shipping on all orders above Rs. 999 within India (for now).

Can I return my candle?
Unfortunately, we do not accept returns for unwanted items at this time. However, we are happy to offer replacements or refunds for damaged or incorrect items. Please refer to our "Cancellation & Refund" policy for more information.

Company & Sustainability:.

Are your candles eco-friendly?
Yes, we are committed to sustainability. Our candles are made from natural soy wax, a renewable resource, and use eco-friendly materials whenever possible.

What can I do with the candle jar after I've used up the candle?
Our candle jars are designed for reuse! Once you've enjoyed the last bit of your candle, you can clean the jar and use it for storage, planters, or even as a makeup brush holder.

Do you have a question that's not listed here?
Please don't hesitate to contact us at contact@seharliving.com. We're happy to help!